Essential Cook is committed to protecting the privacy of our customers. We do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the information below will answer all of your questions regarding how we treat information gathered from visitors to EssentialCook.com. Feel free to e-mail us at CustomerCare@essentialcook.com with any questions you might have.
At Essential Cook, we strive to bring you the highest quality kitchenware available. To this end, we have partnered with premier kitchenware Merchants to offer their products on our website, all for the purpose of providing shoppers with one convenient place to shop online for cookery essentials.
EssentialCook.com is responsible for processing your order, charging your credit card, and customer service. Our Merchant Partners are responsible for fulfilling, shipping and processing returns.
What Information We Collect
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and personalized credit card number ("Personal Information") when you place an order with us. This information is used solely by Essential Cook and is stored in a secure environment. Under certain circumstances we do also collect the user\'s IP address, but only when we suspect that credit card fraud may have occurred. We also periodically conduct surveys of visitors to our Web site. This helps us better understand what our customers would like to see from us. We use this information for internal marketing research purposes. We may contact a visitor who responded to a survey for more information, but only if that visitor has told us that they don\'t mind being contacted.
In addition, we want you to be aware that EssentialCook.com will provide our Merchant Partners with only enough information related to your transaction involving their products to process your order including name, address, products ordered. All our Merchant Partners respect your desire for privacy and have individual Privacy Policies in force as well.
Use of Information that You Provide
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and personalized credit card number ("Personal Information") when you place an order with us. This information is used solely by Essential Cook and is stored in a secure environment. Under certain circumstances we do also collect the user\'s IP address, but only when we suspect that credit card fraud may have occurred. We also periodically conduct surveys of visitors to our Web site. This helps us better understand what our customers would like to see from us. We use this information for internal marketing research purposes. We may contact a visitor who responded to a survey for more information, but only if that visitor has told us that they don\'t mind being contacted.
Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser\'s window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used.
Additionally, access to your Personal Information is provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.
Use of Cookies
We use cookies to provide our customers with streamlined ordering and other useful features. Cookies are pieces of information that are stored by your browser on your computer\'s hard drive. Cookies make Web surfing easier for you by saving your customer identification information while you\'re at our site. The use of cookies has become an industry standard used by most major Web sites. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Please continue to review our privacy policy from time to time so that you are aware of our current policy with respect to cookies.
Your Acceptance of these Terms
By using our Web site, you agree to accept the Essential Cook privacy policy. Make sure you read this policy carefully, because if you do choose to use our Web site, you automatically agree to this policy. If you do not agree to this policy, please do not use our Web site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes.
